:root{
  --bg:#f3f5f8; --panel:#fff; --ink:#1b2430; --muted:#5f6b7a; --line:#e2e7ee; --brand:#0f4c81; --brand-ink:#fff;
  --ok:#1f8a4c; --warn:#b7791f; --bad:#c53030; --info:#2b6cb0; --radius:8px;
  font-family:"Segoe UI",system-ui,-apple-system,Roboto,Arial,sans-serif; color:var(--ink); font-size:14px;
}
*{box-sizing:border-box}
body{margin:0;background:var(--bg)}
a{color:var(--brand)}
h1{font-size:20px;margin:0}
h2{font-size:16px;margin:0 0 12px}
h3{font-size:14px;margin:0 0 8px;color:var(--muted);text-transform:uppercase;letter-spacing:.04em}
small,.muted{color:var(--muted)}
.inline{display:inline}

/* chrome */
.topbar{position:fixed;inset:0 0 auto 0;height:52px;background:var(--brand);color:var(--brand-ink);display:flex;align-items:center;gap:12px;padding:0 16px;z-index:20}
.topbar .brand{color:#fff;text-decoration:none;font-weight:600;font-size:16px}
.topbar .who{margin-left:auto;display:flex;gap:10px;align-items:center;font-size:13px}
.topbar .role{opacity:.75}
.topbar .link{color:#fff;background:none;border:0;text-decoration:underline;cursor:pointer;font:inherit}
.navtoggle{display:none;background:none;border:0;color:#fff;font-size:20px}
.sidenav{position:fixed;top:52px;bottom:0;left:0;width:210px;background:#fff;border-right:1px solid var(--line);padding:12px 8px;overflow:auto;z-index:15}
.sidenav a{display:block;padding:8px 12px;border-radius:6px;color:var(--ink);text-decoration:none;margin-bottom:2px}
.sidenav a:hover{background:#eef3f8}
.sidenav a.active{background:#e3edf7;color:var(--brand);font-weight:600}
.content{padding:20px;max-width:1400px}
.with-nav .content{margin:52px 0 0 210px}
.bare .content{max-width:420px;margin:8vh auto}
@media (max-width:900px){
  .navtoggle{display:block}
  .sidenav{transform:translateX(-100%);transition:transform .2s}
  .nav-open .sidenav{transform:none;box-shadow:0 0 30px rgba(0,0,0,.2)}
  .with-nav .content{margin-left:0;padding:14px}
  .topbar .role{display:none}
}

.pagehead{display:flex;align-items:center;gap:12px;margin-bottom:16px;flex-wrap:wrap}
.pagehead .actions{margin-left:auto;display:flex;gap:8px;flex-wrap:wrap}
.flash{padding:10px 14px;border-radius:6px;margin-bottom:12px;border:1px solid}
.flash.ok{background:#e9f7ef;border-color:#b5e2c6;color:#155d34}
.flash.err{background:#fdecec;border-color:#f5bcbc;color:#8e1f1f}
.flash.warn{background:#fff7e6;border-color:#f3d79b;color:#7a5410}

/* panels & grid */
.card{background:var(--panel);border:1px solid var(--line);border-radius:var(--radius);padding:16px;margin-bottom:16px}
.grid{display:grid;gap:16px}
.g2{grid-template-columns:repeat(2,minmax(0,1fr))}
.g3{grid-template-columns:repeat(3,minmax(0,1fr))}
.g4{grid-template-columns:repeat(4,minmax(0,1fr))}
.split{display:grid;grid-template-columns:minmax(0,1fr) 340px;gap:16px;align-items:start}
@media (max-width:1100px){.split{grid-template-columns:1fr}}
@media (max-width:800px){.g2,.g3,.g4{grid-template-columns:1fr 1fr}}
@media (max-width:520px){.g2,.g3,.g4{grid-template-columns:1fr}}
.kpi{background:var(--panel);border:1px solid var(--line);border-radius:var(--radius);padding:14px 16px;text-decoration:none;color:inherit;display:block}
.kpi b{display:block;font-size:26px;line-height:1.2}
.kpi span{color:var(--muted);font-size:13px}
.kpi.bad b{color:var(--bad)} .kpi.warn b{color:var(--warn)} .kpi.ok b{color:var(--ok)}

/* tables */
.tbl{width:100%;border-collapse:collapse;background:#fff}
.tbl th,.tbl td{padding:8px 10px;border-bottom:1px solid var(--line);text-align:left;vertical-align:top}
.tbl th{font-size:12px;text-transform:uppercase;letter-spacing:.03em;color:var(--muted);background:#f8fafc;white-space:nowrap}
.tbl tr:hover td{background:#fafcfe}
.tbl .num{text-align:right;font-variant-numeric:tabular-nums}
.tblwrap{overflow-x:auto;border:1px solid var(--line);border-radius:var(--radius)}
.tblwrap .tbl{border:0}
.rowlink{text-decoration:none;font-weight:600}

/* badges */
.badge{display:inline-block;padding:2px 8px;border-radius:20px;font-size:12px;font-weight:600;white-space:nowrap;background:#eef1f5;color:#3b4654}
.st-new{background:#e6f0fb;color:#1c5a9c}.st-assigned{background:#ece8fb;color:#4b3aa6}
.st-in_progress{background:#e1f4f3;color:#11706a}.st-pending{background:#fff3dc;color:#8a5a00}
.st-kiv{background:#f3e8ff;color:#6b2fa0}.st-resolved{background:#e4f5ea;color:#1b6e3d}
.st-closed{background:#eceff2;color:#4f5b68}.st-cancelled{background:#f6e7e7;color:#7d3030}
.pr-low{background:#eef1f5;color:#4f5b68}.pr-normal{background:#e6f0fb;color:#1c5a9c}
.pr-high{background:#fff0e0;color:#a2530a}.pr-urgent{background:#fde2e2;color:#a61b1b}
.sla{font-size:12px;font-weight:600;white-space:nowrap}
.sla.ok{color:var(--ok)}.sla.warn{color:var(--warn)}.sla.bad{color:var(--bad)}
.tag{display:inline-block;font-size:11px;padding:1px 6px;border-radius:4px;background:#eef1f5;color:#3b4654;font-weight:600}

/* forms */
label{display:block;font-weight:600;font-size:13px;margin:10px 0 4px}
input[type=text],input[type=email],input[type=password],input[type=number],input[type=tel],input[type=date],input[type=datetime-local],input[type=search],select,textarea{
  width:100%;padding:9px 10px;border:1px solid #cbd3dd;border-radius:6px;font:inherit;background:#fff;color:var(--ink)}
textarea{min-height:90px;resize:vertical}
input:focus,select:focus,textarea:focus{outline:2px solid #9cc3ea;border-color:#6aa1d6}
.btn{display:inline-flex;align-items:center;gap:6px;padding:8px 14px;border-radius:6px;border:1px solid #c5cfdb;background:#fff;color:var(--ink);font:inherit;font-weight:600;cursor:pointer;text-decoration:none;white-space:nowrap}
.btn:hover{background:#f3f6fa}
.btn.primary{background:var(--brand);border-color:var(--brand);color:#fff}
.btn.primary:hover{filter:brightness(1.1)}
.btn.danger{color:var(--bad);border-color:#efc2c2}
.btn.ok{background:var(--ok);border-color:var(--ok);color:#fff}
.btn.sm{padding:4px 10px;font-size:12px}
.btn.block{width:100%;justify-content:center;padding:12px}
.formrow{display:grid;grid-template-columns:repeat(auto-fit,minmax(180px,1fr));gap:0 12px}
.filters{display:flex;gap:8px;flex-wrap:wrap;align-items:flex-end;margin-bottom:12px}
.filters label{margin:0 0 2px;font-size:11px;color:var(--muted);text-transform:uppercase}
.filters .f{min-width:140px}
.check{display:flex;gap:8px;align-items:center;font-weight:400;margin:8px 0}
.check input{width:auto}
.help{font-size:12px;color:var(--muted);margin-top:4px}

/* tabs */
.tabs{display:flex;gap:4px;border-bottom:1px solid var(--line);margin-bottom:12px;flex-wrap:wrap}
.tabs a{padding:8px 12px;text-decoration:none;color:var(--muted);border-bottom:2px solid transparent;font-weight:600}
.tabs a.on{color:var(--brand);border-color:var(--brand)}
.tabs a .n{background:#eef1f5;border-radius:10px;padding:0 6px;font-size:11px;margin-left:4px;color:var(--ink)}

/* timeline */
.timeline{list-style:none;margin:0;padding:0}
.timeline li{padding:10px 0 10px 18px;border-left:2px solid var(--line);position:relative}
.timeline li:before{content:"";position:absolute;left:-6px;top:15px;width:10px;height:10px;border-radius:50%;background:#c3ccd8}
.timeline li.comment:before{background:var(--brand)}
.timeline li.note{background:#fffbea}
.timeline li.note:before{background:var(--warn)}
.timeline li.status:before{background:var(--ok)}
.timeline .meta{font-size:12px;color:var(--muted)}
.timeline .body{white-space:pre-wrap;margin-top:3px}

dl.facts{display:grid;grid-template-columns:120px 1fr;gap:6px 10px;margin:0}
dl.facts dt{color:var(--muted)} dl.facts dd{margin:0}

/* load bars */
.bar{height:8px;background:#eef1f5;border-radius:6px;overflow:hidden;min-width:80px}
.bar i{display:block;height:100%;background:var(--ok)}
.bar.busy i{background:var(--warn)} .bar.full i,.bar.overloaded i{background:var(--bad)}
.state{font-size:11px;font-weight:700;text-transform:uppercase}
.state.overloaded,.state.full{color:var(--bad)} .state.busy{color:var(--warn)} .state.ok{color:var(--ok)}

.pager{display:flex;gap:14px;align-items:center;justify-content:flex-end;margin-top:10px}
.empty{padding:30px;text-align:center;color:var(--muted)}
.mapbox{height:560px;border-radius:var(--radius);border:1px solid var(--line)}
.sigpad{width:100%;height:200px;border:2px dashed #9fb0c3;border-radius:8px;background:#fff;touch-action:none;display:block}
.login-card{background:#fff;border:1px solid var(--line);border-radius:12px;padding:28px}
.login-card h1{margin-bottom:4px}
.stack>*+*{margin-top:8px}
@media print{.topbar,.sidenav,.actions,.noprint{display:none!important}.with-nav .content{margin:0}}